How S.i. Systems’ Project Oriented Delivery (POD) teams helped expand digital pay capabilities
Client
A leading Tier 1 Canadian bank.
The payments team at an established financial institution aimed to enhance customer engagement with their credit card offerings by actively sourcing and delivering real-time cash-back deals and exclusive discounts from thousands of retailers during customers’ online shopping sessions.
Challenge
-
Enable partnership with an unlimited number of merchants without requiring technical integration.
-
Ensure anonymity and security of sensitive client data when collaborating with merchant partners while preserving personalization and the client experience.
-
Deliver a seamless and frictionless adoption process to credit card clients
Solution
To implement these changes, the bank reached out to S.i. Systems and our team of financial services IT expert consultants.
As a result, S.i. Systems conducted a comprehensive assessment of the institution’s objectives and designed a solution that enables clients to activate deals during their online/mobile shopping experience in two clicks as well as seamlessly allowing them to cash out their savings into their bank accounts.
To achieve this goal, S.i. Systems deployed a team of three project oriented delivery (POD) teams —including Architects/Tech Leads, Scrum Masters, Software Engineers, a UI/UX Designer, and QE/DevOps resources. The PODs collaborated with the bank on first developing a Minimum Viable Product (MVP) as proof-of-concept, and then building the production version of the application.
Outcomes
The innovative solution successfully launched to the public, experiencing tremendous traction across the Canadian marketplace. Building on the success of this project, S.i. Systems continues to support the bank’s innovation team with new initiatives.
